We are an online mailing solution intermediary and through our website we offer comparison services in relation to a number of print, postal, fulfilment products and services. Some of these products and services are offered via third party websites which are linked to via our website. Where this is the case you will be bound by the third party’s terms and conditions.
In these Terms and Conditions, “we”, “our” and “us” means The Mailing Expert and “you” and “your” means any person or business who uses our website. Where we refer to “group” we mean Digital Mailing Solutions Ltd and its trading entities.
If you are unsure about any aspect of these Terms & Conditions, or have any questions regarding our relationship with you, please contact us.
1. About our services
We provide comparison services in relation to a number of print, postal, fulfilment products and services which has been designed to save you time and money. Not only do we strive to find you the most competitive quotes for these products and services, we also aim to provide you with the information you need to make an informed choice on which product best suits your needs.
We compare products and services from a range of manufacturers.
We will ask you some questions and produce a list of quotations based on the answers you give and provide the information you need to help decide which product and service for your business. This will enable your organisation to make your own choice about how to proceed.
2. How are we paid?
You will not be charged for using our website. Instead, when you use our website to buy a product or service from a third party we apply a static margin across all products and services, this ensures we can operate whilst ensuring the offers presented are fairly compared.
TheMailingExpert.com is a trading name of Digital Mailing Solutions Ltd, which is registered in England and Wales (Company number 10746755) and our registered address is Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom.
We are authorised and regulated by the Financial Conduct Authority (FCA) and our reference number is 782101. Our permitted business given authority to provide regulated products and services. You can check this on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
i. Our website allows you to access our online service which compares a number of products and services.
ii. You are only permitted to use our website if you are a UK resident and you are using it for business use. Unauthorised use includes (but is not limited to) breach of copyright, processing multiple quotes for other customers or companies, and other companies checking their prices against those presented on this website.
iii. You are not permitted to do anything that may affect the security of our website or any information or material stored within it.
iv. You may not operate any link to our website without our first obtaining our written permission. Any such permission may be revoked without notice and we reserve the right to require you to remove any link immediately and at any time.
1. Obligations
We will provide you with quotations based on the information you have provided to us. Where we ask questions to help source quotations, you are responsible for:
a) In order to accept a quotation provided by us you will need to approve the order form which will be sent to you following your request to progress with any order.
b) Before purchasing or leasing a product it is extremely important that all the information that we hold on you is accurate. You should therefore ensure that all information you provide to us is complete and accurate. We will not check this information for you. Again, failure to do this may lead to your quote to being invalid or an increase in the cost of that quote.
c) It is important that you read the product and service terms and conditions when received to check that you understand and agree with them. Where we introduce you to a third party company there terms and conditions are not the same as ours and they will be the terms you agree to when you accept a quotation.
d) It is important that you read all documents issued to you and ensure that you are aware of the products proposed, term, services offered and other terms that apply. Failure to comply with the terms and conditions could invalidate your agreement.
e) You should also check that all details on the documents are correct, including any assumptions that may have been made on your behalf the provider. If the information supplied by you is not correct, it is your responsibility to notify the providing company. Failure to inform the provider of any errors or missing information could invalidate your agreement.
2. Other obligations
a) You must keep your password confidential and it must not be disclosed to or shared with anyone. You are solely responsible for all use of your account on our website.
b) Where you provide information about any other individual or company you are confirming to us that you have their authority to do so.
c) You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to it.
We are responsible to you for:
i. any claim you may have against us for a personal injury or in respect of your death if caused by our negligence; and
ii. any statements made by our employees to you which are not true statements of fact and which are made by that employee with fraudulent intent; and
iii. any statements made by our employees to you which are misleading or untrue.
iv. Except in the case of (i) or (ii) above (where our liability to you is capped to the contracted value), our liability to you will be limited to the upper level of our insurance limit which may vary from time to time.
We are not responsible to you for:
i. any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or
ii. any losses you suffer because the information you put into our website is inaccurate or incomplete; or
iii. any losses you suffer if the information you put into our website is accurate but the results and proposed products and services have not accurately reflected that information because its system is not working correctly; or
iv. any losses you suffer if you misrepresent any fact which may influence the providers decision to accept the risk or the terms offered; or
v. any losses you suffer because you cannot use our website at any time; or
vi. any losses you suffer through connecting to any linked third party websites or any statements, information, content, products or services that are published on, or may be accessible from, any linked third party website and we do not guarantee that they are free from viruses or anything else that could be infectious or destructive; or
vii. any errors in or omissions from our website; or
viii. any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners) on our website; or
ix. any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it; or
x. the privacy policies and practices of other linked third party websites, even if you access them using links from our website; or
xi. any unauthorised access or loss of personal information that is beyond our control.
We set ourselves very high standards and do our utmost to maintain these high standards in everything we do. In rare situations where you may feel those standards have not been maintained we would like you to tell us as this is the only way we will be able to improve our service.
How do you do this?
Email: feedback@themailingexpert.com
In Writing: The Mailing Expert, PO BOX 12792, Epping CM16 9FH
United Kingdom
Telephone: 0330 124 1977
Please note that our office opening hours are Monday to Friday 9am to 5.30pm, excluding bank holidays. Calls may be recorded for training, quality and monitoring purposes.
If your complaint relates to a lease agreement, we will let you know that we have forwarded your complaint to the finance company and will supply you with their contact details. The finance company will then reply to your complaint directly.
A summary of our internal process for dealing with complaints, which outlines how we will handle your complaint both promptly and fairly, is available on request. If you are still dissatisfied, then you may be entitled to refer your complaint to the Financial Conduct Authority.
The Mailing Expert (“we”, “our” or “us”) understand how important your privacy is and we take its security seriously. To read our Privacy Policy, click here. This Privacy Policy should be read in conjunction with our Terms and Conditions and our Cookie Policy.
i. We are the owner or the licensee of all intellectual property rights in our website and in the material published on it. This includes, but is not limited to, all trademarks, logos, business names, trading names, design rights, database rights, copyright and any other intellectual property rights.
ii. You may print, download or store extracts from our website provided always that:
iii. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (in whatever format).
1. These terms and conditions (“Terms & Conditions) are promoted by TheMailingExpert.com (the “Promoter”)
2. A qualifying order is any order placed online for a franking machine before 12.00am on Saturday 1st February 2020
3. Ink and labels up to the value of £100 may be claimed once your first lease or purchase payment has been received
4. This offer is non-transferable, non-negotiable and cannot be substituted for cash, any other gift or voucher
5. You must email the Promoter at customerservices@themailingexpert.com or call on 0330 124 1977 when you wish to claim
6. The Promoter reserves the right to cancel or modify these terms and conditions at any time and at its sole discretion.
7. If any paragraph in these terms and conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other paragraphs of these terms and conditions, which shall remain in full force and effect.
8. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction in connection with these terms and conditions.
i. These Terms and Conditions apply to your use of our website.
ii. By accessing our website you agree to be bound by these Terms and Conditions, together with our Privacy Policy and Cookie Policy. If you do not wish to be bound by them then you should stop using our website immediately.
iii. We reserve the right to change these Terms and Conditions from time to time and without notice. You should therefore check these Terms and Conditions each time you visit our website.
iv. If any part of these Terms and Conditions is subsequently considered to be illegal, invalid or unenforceable then that provision should be treated as having been deleted without affecting the validity of the remaining terms.
v. These Terms and Conditions (together with our Privacy Policy and Cookie Policy) represent the entire agreement between you and us relating to your use of our website. These terms also supersede any previous agreements, including previous terms and conditions of our website.
vi. These Terms and Conditions are subject to the laws of England and Wales and the exclusive jurisdiction of their Courts.
This is the version number of our T&Cs.
Themailingexpert.com uses cookies to offer you the best experience online. By continuing to use our website, you agree to the use of cookies. If you would like to know more about cookies and how to manage them please view our privacy & cookie policy.
© 2021 themailingexpert.com. All rights reserved. Themailingexpert.com are trading names of Digital Mailing Solutions ltd.
This website uses cookies. Continuing to use this website gives consent to cookies being used. For information on how to disable them see our cookie policy.